Accepted Currencies
Hidden Bench Estate Winery only accepts payments in Canadian dollars (CAD). All transactions processed through this website are in CAD.
Wine Shipments
Shipping Charges for Online and Phone Orders
(Minimum order: 6 bottles)
6 – 12 bottles:
Ontario and Quebec – $20.00
All Other Provinces (excluding Territories*) – $30.00
13 – 23 bottles:
Ontario and Quebec – $40.00
All Other Provinces (excluding Territories*) – $60.00
24 bottles or more:
Free shipping (excluding Territories*)
*Call for shipping charges – 905.563.8700 from 10:00 – 17:00 (Eastern Time)
Deliveries
Hidden Bench Estate Winery ships throughout Canada using Canada Post and a courier service. A signature is required for all wine shipments by someone over 19 years of age. Unfortunately, we are unable to ship wine outside of Canada.
Canada Post Deliveries
If no one is at home to sign when your delivery arrives, a Canada Post Delivery Notice Card will be left at your door indicating your nearest postal outlet and you have 10 days to pick up the package before it is returned to the winery. In this case additional shipping costs may be incurred. It is our recommendation you ship your packages to your place of work as deliveries occur during regular business hours.
When you go to the post office to pick up your package you must bring:
• Your delivery notice card
• Government-issued photo ID
Courier Deliveries
For deliveries via our select courier service, they will leave a notice if someone is not home over the age of 19 years to sign for the delivery. However, we recommend you ship your packages to your place of work as deliveries are conducted during the day, during regular business hours.
Deliveries During Extreme Temperatures
During extreme weather temperatures we may delay shipping your order to ensure the integrity of the wine. We will contact you if your order will be affected.
Winery Experiences
A full refund of your winery tasting or dining experience is accepted up to 24 hours in advance of the date of your visit. Call 905.563.8700 from 10:00 – 17:00 to make the necessary refund arrangements.
Wine Clubs and Annual Wine Subscriptions
Prior to delivery of the Wine Clubs and Annual Wine Subscriptions you will be contacted and your credit card will be charged with the credit card on file. If you would like to cancel your automatic wine shipment, we require 2 weeks notice prior to shipping the wine to the address we have on file for you. Hidden Bench has the right to change wine for Wine Club and Subscription shipments.
Gift Cards
Gift cards can be used to redeem for wine and winery experiences. Visit the winery to redeem in person or call 905.563.8700 from 10:00 – 17:00 and provide your gift card number on the back of the card to redeem against online purchases. All Hidden Bench Estate Winery gift cards are non-transferable, non-refundable, and are unable to be replaced if lost or stolen.
